Refunds & Cancellations

Last Updated: November 2026

Different things we sell work differently, so this policy is split by what you bought. In every case, if something has gone wrong on our side, we will put it right.

1. Paperback books

Books are printed to order, so we cannot accept a return simply because you changed your mind. If your book arrives damaged, misprinted or is the wrong title, tell us within 7 days of delivery with a photograph and we will replace it free of charge, or refund you in full if you prefer.

2. E-books

An e-book cannot be refunded once it has been opened or downloaded, because it cannot be returned. If a file is corrupt, or will not open on a supported device, write to us and we will fix the file or refund you.

3. Publishing services

Services such as the Go-Live Package can be cancelled for a full refund at any time before work begins on them. Once work has started — an editorial pass, a cover, a listing prepared — the amount for the work already done is not refundable, and we will tell you what that amount is before you decide.

4. Promotion plans

A promotion plan can be cancelled before it goes live for a full refund. Once a campaign has started it cannot be refunded for the period already run, because the placements, advertising and outreach have been bought on your behalf. A monthly plan can be stopped at any time and will not be charged again.

5. CB Supers

You can cancel CB Supers whenever you like. Cancelling stops the next payment; the month you have already paid for runs to its end and is not refunded pro-rata. You will always receive an email at least 24 hours before a recurring payment is taken, as required by the Reserve Bank of India, and you can cancel from that email.

6. How to ask for a refund

Write to hello@cristonbooks.com with your order number and what went wrong. We aim to respond within 2 working days.

7. How long a refund takes

Approved refunds are sent back to the method you paid with, within 5–7 working days of approval. How quickly it then appears is up to your bank or card issuer, and is usually a further 3–5 working days.

8. If you disagree with a decision

Reply to our email and ask for it to be reviewed. We would rather settle a disagreement ourselves than have you take it further.